Returns

We want you to feel confident bringing a Lowen & Lane piece into your home. Because furniture and décor can vary in size, handling, and return requirements, all returns must be authorized before anything is shipped back.

Return Window

Return requests must be submitted within 14 days of delivery. Items must be unused, undamaged, and in their original condition. Please retain the original packaging, tags, hardware, and included components where applicable.

Start a Return

Email hello@lowenandlane.com with your order number and the reason for your return. Please wait for authorization and return instructions before sending anything back. Items sent without authorization may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

Please report damaged, defective, or incorrect items within 5 days of delivery. We may request photos of the item, packaging, shipping label, or damage so we can review the issue and determine the best resolution.

How We May Resolve a Return

Depending on the item and circumstances, an approved resolution may include a replacement, partial refund, full refund, or authorized return. For large furniture, we may offer an alternative resolution when it is more practical than return shipping.

Return Shipping

Return shipping is generally the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is the result of a fulfillment error. If return shipping charges apply, they may be deducted from the refund where permitted.

Restocking Fees

Certain items may be subject to a restocking fee of up to 20%. If a restocking fee applies, we will disclose it before your return is authorized.

Refunds

Approved refunds are issued to the original payment method after the return or other approved resolution is completed. Processing times vary by carrier and financial institution. In some cases, the full return and refund process may take up to 4 weeks from the date a return is shipped.